You also have a right to request that certain external agencies review university decisions. External bodies may require that you exhaust Swinburne’s review and appeal processes before they will consider your case.

The following external agencies can assist you in appealing university decisions:

• Ombudsman Victoria (OV) You may appeal to Ombudsman Victoria (OV) if you are dissatisfied with a university decision. OV may require that you have exhausted all internal avenues of resolution, including review and appeal, before they will undertake a review of University decision.
• Administrative Appeals Tribunal (AAT) A student may appeal to the Administrative Appeals Tribunal (AAT) where the university has refused to re-credit a student’s FEE HELP, HECS-HELP, OS-HELP or VET FEE HELP balance under the University’s remissions guidelines.

Please note this is not an exhaustive list.